RETURN POLICY

ONLINE PURCHASE 30 DAY RETURN POLICY

If you wish to return your purchase from this site, we will accept merchandise for a refund, if it is in its original sellable condition, within 30 days from the date of delivery.

Return Policy

Please e-mail Inquiries@HakiLA.com to obtain a Return Authorization Form. If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form will be emailed to you.

The merchandise returned must be in saleable condition together with its original packaging and a Return Authorization Form received from sales support. On-line purchases are to be returned to our corporate office in Los Angeles for processing to be eligible for a refund. For security reasons, all returns must be shipped to:

6282 Commodore Sloat Dr.

Suite 8

Los Angeles CA. 90048

Attention: Sales Support

Online Purchase Returns to Salon or Sales Support

On-line merchandise purchases may be returned by mail to sales support for refund or merchandise credit only. A gift recipient will be entitled to a merchandise credit only.

Shipping Your Package

We recommend shipping merchandise for return via Federal Express for tracking purposes and request adequate insurance to cover the purchase price of the shipment.

We do not assume responsibility for reimbursement or compensation if a package is lost, stolen or mishandled.

These instructions must be followed exactly or failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please email: Inquiries@HakiLA.com

Processing Your Return

Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that merchandise showing signs of wear or those that have been altered, resized (by a jeweler other than HAKI), or damaged in any way will not be accepted for return. Engraved merchandise may not be returned. Returns without a Return Authorization Form or merchandise that is improperly packaged will not be accepted for return. Once the item is accepted for return, your refund or exchange will be processed within five business days from the date of our receipt, unless not practically possible. In the case of a refund, only the original purchaser’s account will be credited. In no event will the gift recipient be entitled to receive a refund.